Technical Support Topics

Technical Support

Resetting weight goal 5 messages

Last message on 07/10/23 by AQLTR: Thank you Brenda, i get a great deal of incentive from that page !

Steps towards calories 2 messages

Last message on 07/10/23 by Dietician: Hi U1196027078, If you have toggled on the option to add exercise to calorie budget, then yes, the calories will be added to your budget. You can toggle it on or off in app settings under diet logging. It should show the calories burned on the...

Request: Copy meal to unlike meal type 5 messages

Last message on 07/06/23 by Dietician: Hi JBinPDX, When you swipe left on one item, you can select "all" and it will copy the whole meal to the same or a different date and gives the option to select a different meal type. I believe this is what you are requesting. Brenda (MyNetDiary...

REQUEST: Copy "Recent" meal to different meal type 1 messages

Last message on 07/05/23 by JBinPDX: I sometimes have leftovers from lunch for dinner, or vice-versa. But when I try to copy today's lunch to today's dinner, the items are duplicated under today's lunch. I have to either go into dinner and search for the foods again, or I have to let...

Scanner not working 4 messages

Last message on 07/05/23 by Mnd_tech_support: Dear user U1195923472, I understand your frustration. I just sent you the further instruction. Please let us know how it goes. Sincerely, Dmitry S. --MyNetDiary Tech Support team

How do I stay on track? 6 messages

Last message on 07/03/23 by U1194015908: Awww So like this Post! especially BubbleinBottle post!

Ozempic 11 messages

Last message on 06/27/23 by AQLTR: Time is immaterial :) we will still be here in a month and next year, why not be in a more healthy place? I’m down 21 pounds now since dec. almost to my first goal. All the best!

levels after eating 2 messages

Last message on 06/26/23 by Dietician: Hi U1195484130- Welcome to MyNetDiary! Yes, 87 at 1 or 2 hours after eating is in target range. You may find this article helpful: ... Have a great day! Joanna (MyNetDiary Dietitian)

Bug - Calorie Deficit including current day 3 messages

Last message on 06/24/23 by Mnd_tech_support: Hello, Sorry about the trouble, and thank you for reaching out. Did you mark all the days with the records as "completed?" (... I just checked your account, and you did not mark one of the previous days of the week. Also, you have many...

Bug: Food grades in reports not correct 2 messages

Last message on 06/22/23 by Dietician: Thanks for passing that on U1187841388! I will pass this on to the support team to investigate. They may be asking you for screenshots from your account. You can reach them directly by emailing them at support@mynetdiary.com. Brenda (MyNetDiary...

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