Technical Support Topics

Technical Support

Configure Dashboard with Net Carbs 2 messages

Last message on 08/21/22 by Dietician: Hi there JDM- Go to Settings (the last option on the horizontal toolbar) on the web app. Next, you'll see a vertical toolbar appear with various options for carbs and net carbs. You can make adjustments here- If you are still having issues, please...

Old topic! Still wondering about water logging! 2 messages

Last message on 08/21/22 by Dietician: Hi there Schober- Sorry to hear about this issue. Sounds like we should get our support team involved to investigate. Please email: Support@mynetdiary.com and let them know about not being able to set a water goal or log the liquids you drink. Have...

Protein 4 messages

Last message on 08/18/22 by Dietician: Hi there U1192899310- The app is basing the protein calculation on a percent of calories from protein. The app defaults are 20% of calories from protein/day though 10-35% is acceptable. This article can add some additional information:... Though to...

Trouble Creating Custom Foods 2 messages

Last message on 08/18/22 by Dietician: Hi U1192914583- Sorry to hear you've run into this roadblock. It sounds like a simple portion adjustment of the food will unlock the fields you are needing. If these tips do not help: ... Please do not hesitate to reach out to our support team....

Carb counting not clear 8 messages

Last message on 08/18/22 by U1192627082: You are eating too many calories if you aren’t losing weight it is as simple as that.

Create Special Fields 1 messages

Last message on 08/15/22 by Mktab: I've looked at the site, but haven't found a way to create an additional field. I need to track oxalates, so I'd like to have one field somewhere that I can just record the amount consumed daily. Is it possible? Where are the instructions? Thans

Creating a snack to choose 3 messages

Last message on 08/13/22 by U1192429276: Is the .5 of cup how much?

New ‘intelligent’ weight chart 5 messages

Last message on 08/12/22 by Omandia: That’s great, Sue. It’s nice to see that feedback is both listened too and acted on. Sadly this isn’t always the case but then, this app has always been better than most. Thanks again 👍

Molybdenum 2 messages

Last message on 08/08/22 by Dietician: Hi there! Thanks for your post! MyNetDiary provides molybdenum information when the information is available from the food manufacturer or the USDA nutrient database. Unfortunately, this information is not required on food labels, and is often not...

Questions 2 messages

Last message on 08/05/22 by Dietician: Hi Mija, Thanks for your message and question about intermittent fasting. You might find this article helpful in reviewing pros and cons and seeing if it might be a good fit for you: ... If you take blood sugar-lowering medication for your...

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