Problems since last update version 8.2.7 Topic
U1193066079
01/11/23
Since the last update 8.2.7, which added dark mode:
1. My mobile app is not syncing to the browser version
2. MyNetDiary sync to Samsung Health is not working properly - when it syncs at all, entries are being doubled and tripled
I have restarted my phone, restarted the app, uninstalled and reinstalled the app.
Mnd_tech_support
01/12/23
replied to U1193066079
Hello,
Sorry about the trouble, and thank you for reaching out.
Please tap the Upload Diagnostics from the Support & FAQs screen and email support@mynetdiary.com. Our developers will look into your case.
I appreciate your patience and your help in this investigation.
Sincerely,
Dmitry S.
MyNetDiary Tech Support team
Mnd_tech_support
01/13/23
replied to U1193066079
I'm just following up.
To resolve the first problem, please try reinstalling the app.
Sincerely,
Dmitry S.
MyNetDiary Tech Support team
U1193066079
01/13/23
replied to Mnd_tech_support
Done, thank you!
Problems since last update version 8.2.7